Short Tutorials / Video walkthrough
Admin Tickets Short Tutorial
You will learn how our ticket system, how to respond to artists and to escalate for the support of Vesta Music.
Presented by Vesta Music Corporation
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If your user submits a support ticket you can access them through the support tab.
You will be able to communicate and exchange with them directly.
You can adjust the status, change the priority and assign it to a team member.
If you are unable to solve this problem and require Vesta musics assistance. Escalate it to us.
Write a message to us about it. The artist will not see this conversation or that you escalated.
There you will be to communicate with us directly.
Once the issue is resolved, you can change the status.
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